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          Lenovo TopSeller Services 3-Year Priority Support – MUST MATCH WARRANTY TERM

          More From: Lenovo
          Item #: 16005658
          Mfr. Part#: 5WS0A22833
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            **Priority Support Term length must match the Base Warranty Term of the hardware, or be purchased with a Lenovo Warranty Extension**

            Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.


            • 24x7 Local Language Telephone Tech-to-Tech Support

            • Priority Call Routing to Advanced Technicians

            • Web Based Service Call-Tracking Tools

            • Escalation Management – Third Party Software Support

            Lenovo Priority Technical Support provides third party assistance and support for the following software applications: Adobe Acrobat Reader, Autodesk, Cyberlink Multimedia Center, Diskeeper Lite & Diskeeper Home, Google Picasa, IBM Lotus Notes stand alone client, IBM Lotus SmartSuite, Intervideo WinDVD, Intervideo WinDVD Creator, Lenovo ThinkVantage Technologies, McAfee VirusScan, Microsoft Office 2007, Microsoft Windows Vista (Business and Ultimate), Microsoft Windows XP 32 & 64 bit, Norton Internet Security, PC-Doctor, Red Hat REL 5 WS - 64-bit, Sonic RecordNow Business DLA, Sun Java JRE, WinDVD.

            **Please note that Priority Support is a remote support uplift and does not include parts, labor, or onsite service.
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            Coverage Period 3.00 year(s)
            Service Included Phone consulting, Technical support
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Class of Equipment Notebooks
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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