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          Lenovo 5-year 24x7 4-hour Onsite Warranty

          Lenovo 5-year 24x7 4-hour Onsite Warranty

          More From: Lenovo
          Item #: 16399706
          Mfr. Part#: 5WS0E37823
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue.

            4hr on-site response time in a 24x7 service window: Customers can benefit greatly from a fast response to their business-critical issues with an exceptional service coverage window of 24-hour, seven-days-a-week support. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the customer's problem remotely. If it is determined that an on-site visit is needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is measured within the round-the-clock service window (24x7). So, for example, if a call is placed at 03:00 on Saturday morning, a technician will be on-site at the customer's location by 07:00 that same morning.
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            Contents Service plan documentation
            Coverage Period 5 year(s)
            Response Time 4 Hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 24x7
            Service Included Hardware replacement, On-site, Parts and labor, Phone Support, Remote diagnosis, Repair, Trouble-shooting
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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