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          Lenovo 5-Year IBM ServicePac IOR 24x7x4-Hour Onsite Repair for xSeries 335 330 130 135

          Lenovo 5-Year IBM ServicePac IOR 24x7x4-Hour Onsite Repair for xSeries 335 330 130 135

          More From: Lenovo
          Item #: 451308
          Mfr. Part#: 69P9248
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            This 5-Year IBM ServicePac offers 24x7x4 Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. IBM provides service around the clock, every day, including IBM holidays. Parts and labor are included.

            IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.

            The service period begins with the product warranty, and includes the original limited product warranty period. This service must be purchased with the product or at any time during the original product warranty period - the service cannot be prorated, refunded or transferred. This ServicePac must be activated after purchase in order to use the service.
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            Contents Service plan documentation
            Coverage Area International
            Coverage Period 5 year(s)
            Coverage Starts Day One
            Response Time 4 Hours
            Response Type Onsite, Repair / Replace
            Service Hours 24x7
            Service Included Labor, Parts, Remote monitoring, Repair
            Service Plan Type Servers
            Timeline for Purchase During Base Warranty, Time of Hardware Purchase
            UNSPSC 81111812
            Warranty - Labor 5 Years
            Warranty - Parts 5 Years
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