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          Lenovo IBM 5-Year 24x7 4 Hour IOR ServicePac for Servers

          Lenovo IBM 5-Year 24x7 4 Hour IOR ServicePac for Servers
          More From: Lenovo
          Item #: 9082153
          Mfr. Part#: 51J9073
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            This 5-Year IBM ServicePac offers 24x7x4 Onsite Repair service. With this service plan, a service technician is scheduled to arrive at the customer's location for equipment repair within four hours after remote problem determination is completed. Parts and labor are included.

            IBM performs hardware problem determination to the component level. For non-IBM components, the customer must provide the replacement part and IBM will provide the labor to replace it. If IBM has a Technical Support Agreement with the manufacturer, procurement and cost of the replacement part may also be included.
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            Contents Service Plan Documentation
            Coverage Period 5 year(s)
            Response Time 4 Hours
            Response Type Onsite, Phone Support, Repair
            Service Hours 24x7
            Service Included Hardware support, On-site, Parts and labor, Phone Support, Repair
            Service Plan Type Servers
            Fulfillment Type Onsite Service
            Maintenance Included Yes
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor 5 Years
            Warranty - Parts 5 Years
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