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          Lenovo TopSeller Services 1-year NBD Onsite Post Warranty + Priority Support (TSS)

          More From: Lenovo
          Item #: 18434309
          Mfr. Part#: 5WS0G38561
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Lenovo's Priority Technical Support takes care of your priority. Priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support features priority call routing, local language tech-to-tech support, escalation management and electronic call tracking and third party software support. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate toll-free support line. Service is limited to software vendor service hours.

            All Lenovo warranties include phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit.
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            Coverage Period 1.00 year(s)
            Response Time Next Business Day
            Service Included On-site, Parts and labor
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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