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          Lenovo TopSeller Services 3-year 24x7 4-hour + Priority Support (TS)

          More From: Lenovo
          Item #: 16381240
          Mfr. Part#: 5WS0E76436
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue.

            4hr on-site response time in a 24x7 service window: Customers can benefit greatly from a fast response to their business-critical issues with an exceptional service coverage window of 24-hour, seven-days-a-week support. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the customer's problem remotely. If it is determined that an on-site visit is needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is measured within the round-the-clock service window (24x7). So, for example, if a call is placed at 03:00 on Saturday morning, a technician will be on-site at the customer's location by 07:00 that same morning.

            Priority Support:

            Priority Technical Support is an enhanced warranty plan that provides direct anytime-access to the right level of tech support on the first call. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities.
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            Contents Service plan documentation
            Coverage Period 3 year(s)
            Response Time 4 Hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 24x7
            Service Included Emergency consulting, Escalation process, Hardware replacement, On-site, Parts and labor, Phone Support, Remote diagnosis, Repair, Software support, Trouble-shooting
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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