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          Lenovo TopSeller Services 5-year NBD Onsite + Keep Your Drive + Priority Support (TSS)

          More From: Lenovo
          Item #: 18432661
          Mfr. Part#: 5WS0G38310
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Price:
            $547.62
             
            Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue.

            All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovo’s normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.

            Keep Your Drive (KYD):

            Securing business data is essential to any organization's success. Data needs to be kept confidential, protected and compliant with corporate retention policies. If a drive fails while covered under warranty, Lenovo's Keep Your Drive Service (KYD) allows you to keep your drive, improving data security and potentially alleviating civil liability risks for organizations handling sensitive information. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.

            Priority Support:

            Priority Technical Support is an enhanced warranty plan that provides direct anytime-access to the right level of tech support on the first call. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities.
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            Contents Service plan documentation
            General
            Coverage Period 5 year(s)
            Response Time Next Business Day
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 9x5 (Excludes Holidays)
            Service Included Defective HDD retention, Emergency consulting, Escalation process, Hardware replacement, On-site, Parts and labor, Phone Support, Remote diagnosis, Repair, Software support, Trouble-shooting
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Service
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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