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Lexmark On Site Repair Warranty Service is provided at the Customer's business or home location during the contracted Principal Period of Maintenance (PPM). Next business day service will generally be provided within the contracted Onsite response time, if the call is dispatched by 5:00 p.m. customer local time, provided the service location is within a 50 mile radius of a Lexmark Authorized Service center (LASC).
When you have no warranty or extended warranty cover in place for your printer you have the option of Lexmark expert engineers servicing the device and you simply pay for the time and material used to affect the repair.
The per call rate will include the cost of travel, the technician's time and the materials required to repair the product.
When a product has been repaired by Lexmark on a per-call basis, the work is guaranteed for 30 days. If the product fails within 30 days for the same cause as the original failure, then the second repair will be at no charge to the customer.