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Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
Customers increasingly require a comprehensive suite of management tools that provide end-to-end support for virtual and non-virtual server infrastructure. The server management suites provide an easy and economical way for customers to get server management licenses for the four main products of System Center - System Center Operations Manager 2007 R2, Configuration Manager 2007 R2, Data Protection Manager 2007, and Virtual Machine Manager 2008 R2. Because the Suites include Virtual Machine Manager - Microsoft's solution for managing a virtual environment - customers who are running or plan to run virtual infrastructure should consider acquiring one of the Suites.