Netgear 3-Year ProSupport OnCall 24x7 Service - Category 3

          More From: Netgear
          Item #: 6196294
          Mfr. Part#: PMB0333NA
          Availability: On Order
          Est. Ship: Call for Availability

            Netgear's 3-Year ProSupport OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from Netgear technical experts. The offering is intended to complement Netgear's customer internal resources. Netgear recommends the OnCall 24x7 offering as the minimum coverage for customers seeking hardware and software coverage but who do not require onsite maintenance support.

            With OnCall 24x7, you'll benefit from 24x7 Technical Support, allowing you access to Netgear's Global Support Centers (GSC) 24 hours a day, seven days a week and 365 days a year. Coverage includes 24x7 Remote Diagnostics performed by Netgear's technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues. Express hardware replacement for arrival within next business day (NBD) ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.

            This service offering provides escalation management with Plan of Action (POA) coverage. In addition, you'll gain access to online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases. Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements, are also included.

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