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Novell Service Desk software will help you reduce your mean time to repair (MTTR) and continually improve your service management environment by streamlining and automating service desk functions.
Novell Service Desk is ready to help you work with business managers to make sure your IT services are fully aligned with and support business needs and objectives. It also gives you the tools you need to transform IT into an active agent for enabling business change.
Novell Service Desk provides fine-grained control over key business logic parameters for ITIL service support and delivery support processes. This impressive accomplishment translates directly into more complete and meaningful visibility into your organization's infrastructure.