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As a Platinum Support customer, you will also get skip-tier-support with direct access to our expert team. This means that a dedicated team of senior engineers will handle all your support cases. In addition, you will get faster response times on any case. Platinum Support includes Return to Factory (RTF), Return Material Authorization (RMA) service for hardware failures, health check analysis, quarterly business reviews, and product issues impact review that provide you valuable insights into your deployment and help you prevent issues before they occur.