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SAP Enterprise Support is intended to support today's highly integrated environments and complex technological frameworks. SAP Enterprise Support was designed to meet the changing dynamics outlined in the preceding section - especially for mission-critical solutions. SAP Enterprise Support can incorporate all aspects of an enterprise environment, including SAP applications, customer-specific code, and partner solutions.
SAP Enterprise Support develops and expands selected SAP capabilities to provide greater support flexibility and protect mission-critical processes for both large and midsize enterprises.
SAP Enterprise Support includes features, tools, and processes that apply throughout the life cycle of a customer's SAP environment. From design and build through implementation, operations, and ongoing upgrades, SAP Enterprise Support can support SAP customers at every phase of their SAP life cycle.
SAP Enterprise Support provides tools and capabilities for a change management process that can be applied from scoping to deployment. By utilizing one process throughout the life cycle, SAP Enterprise Support can help customers maintain consistent levels of support for change and quality management while potentially reducing the risk of production downtime.
SAP Enterprise Support also features processes and utilities to provide custom component management throughout the support life cycle - including operations, application management, maintenance, integration testing, and technical upgrades. SAP Enterprise Support includes tools that will allow customers to manage custom programs and reports throughout upgrades and enhancements. In addition, SAP Enterprise Support custom component management can assist customers by providing guidance and documentation regarding potential conflicts during upgrades and enhancements for the entire enterprise IT ecosystem.
By focusing on support throughout the IT ecosystem spanning the software life cycle, SAP is demonstrating a commitment to support at the solution level through SAP Enterprise Support. SAP Enterprise Support is designed to integrate the IT ecosystem and to provide SAP customers with a broad support network based on the end-to-end support infrastructure and mutually accepted support rules between all members of a customer's IT environment.