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Dell SonicWALL E-Class Support 24x7 is designed for customers with Dell SonicWALL E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:
-Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a Dell SonicWALL Enterprise TAC.
-Telephone/email/web-based support. 24x7x365 telephone, email and web-based technical support.
-Software/firmware updates. For all software and firmware updates and upgrades.
-Hardware replacement. Advanced exchange for replacement of defective hardware.
-Support tools. Access to Dell SonicWALL's electronic support tools.