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Unitrends is committed to providing the absolute best technical customer support in the industry. We know that problems and outages do not always arise during ‘business hours’ or ‘weekdays’. For Recovery-Series Appliances, Unitrends Enterprise Backup, and ReliableDR customers with an active support plan, Unitrends provides 24x7 access to our World Class technical support engineers.
This service includes technical support, phone consulting, firmware upgrades, and knowledgebase access/web support.