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Please note: if this is a Maintenance-only sku, then it will require proof of purchase from the original license order. The Proof of purchase information that is required to process these orders is the VIP Customer Number or Agreement Number AND the Original Veritas Order Number(s) and Reference Number(s).
The proof of purchase information can be found on the customer’s renewal letter from Veritas. If further assistance is needed please contact the Veritas Renewal team at 866-306-8787 or firstname.lastname@example.org.
GovC: Key as: SO for license and combo skus as well as media. Maintenance only skus need to be keyed on an SD.
PCC: Key through Quote to Order. The license and combo skus as well as the media will process through EDI and the maintenance only skus will be placed on backorder for the buyer to audit and order manually.
Data Capture: You must fill out the Additional Order Information Screen in JDE.
Click here for an estimate of how long it will take the order to be fulfilled.
Returns: Exception basis only. Contact customer service through the Sales Support Desk (x35555).
This SKU is Veritas Essential Support only.
Veritas Support Solutions leverages innovative, customer-focused support technologies designed to help customers optimize their IT infrastructure and manage IT risk. Veritas has nearly 1,300 support professionals in twelve global support centers supporting nine languages (English, French, German, Italian, Japanese, Korean, Brazilian Portuguese, Spanish, and Mandarin.) Non-English support is offered during our support centers’ local
business hours, Monday – Friday.
Essential Support for Software Products includes the following deliverables:
-Essential Support customers are entitled to receive telephone support on a 24x7x365 basis.
-Essential Support customers have access to the Veritas technical support website on a 24x7x365 basis.
-Veritas will provide support on a Continuous Efforts basis, upon customer request, but only for SEV 1 cases.
-Veritas Support Services may provide a Hot Fix or Patch to address a Software problem(s).
-Veritas customers may download any Generally Available (GA) Patches from the Veritas Knowledge Database.
-Essential Support includes access to Software Version Upgrades.
-Customers have the right to designate up to six (6) Designated Contacts per Software License title.