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Get complete control over your mobile devices with MSP3 Control Edition. This comprehensive mobile device management solution provides the centralized management capabilities you need to maximize mobile device uptime and utilization as well as mobile worker and IT staff productivity. In addition to automating the staging and ongoing provisioning of devices, Control Edition provides anywhere, anytime access to the granular information required to proactively monitor and analyze device performance as well as quickly identify, troubleshoot and resolve day-to-day user issues - regardless of whether those issues are related to the device, the applications on the device or the wireless network. Mobile device reliability is improved, protecting mobile worker productivity. With centralized remote control, your IT staff no longer needs to physically handle devices, minimizing management time and associated costs. Wireless LAN (WLAN) and wireless WAN (WWAN) support ensures visibility for all of your mobile devices, whether they are deployed inside your four walls or out in the field. Get the superior uptime you need to get the most out of your mobile device investment - with Control Edition.
Control Edition enables the collection of meaningful device metrics - including available memory and storage, battery usage information, number of power cycles, number of attempted and completed scans, number of retries to connect to the wireless LAN, wireless LAN/wireless WAN signal quality and more. This highly flexible function allows enterprises to choose which metrics to collect, and when to collect the data - for an individual device, a group of devices or for all devices. For example, a standard set of metrics can be defined for daily collection as a part of day-to-day routine device monitoring. If a user is having difficulty with a device, the IT administrator may wish to define and collect specific metrics for that device every 15 minutes or every hour throughout the day for deeper insight into potential problem areas. If there are issues noted in a particular enterprise location - for example, a specific retail store with an unusual number of failed scans or device reboots - IT administrators can collect information from all devices in that store every hour for a 24 hour period to provide a richer data set to better troubleshoot the geographically isolated problem.
Control Edition provides granular visibility into one of the most comprehensive sets of device management data available today. Armed with this information, your IT staff can spot issues and take proactive steps to avoid device downtime, protecting the productivity of one of your most valuable business assets - your employees. IT administrators can spot developing device issues before users may become aware of a growing device problem. For example, IT administrators can spot and determine why the number of scans for a particular device has sharply declined, and take the appropriate action to correct the situation - there may be a technical issue with the scanner, wireless network connection or application, or the device may be in the hands of a new employee who simply needs additional training. IT can easily spot devices that do not have ample battery power for a full shift and send users a text message to change batteries before the device powers down - eliminating unnecessary worker downtime. Corrupt software, including line of business applications, the operating system and firmware can be easily and remotely re-installed on demand. The ability to monitor how fast batteries drain on each shift provides visibility into the health of the battery pool - aging batteries are easily identified and replaced to ensure an adequate supply of fully functional batteries is always on hand for mobile workers, again protecting worker productivity. And with the ability to take complete control of a device, regardless of where in the world it might be located, administrators can take whatever real-time action is necessary to correct an issue, from rebooting a device to restarting a process.